Privacy Policy

   With respect to the diverse needs of our customers, our company, as a member of the Orix Group, aims to provide a high-quality service and establish a strong relationship of mutual trust with customers through the united efforts of the Orix Group.
For that reason, customer’s personal information, as an extremely important information asset, will not only be collected using fair and legal methods, but will also be appropriately used, managed, and protected in accordance with the guidelines described below.
In accordance with the Personal Information Protection Law, this document is an official statement of the purposes of use and a description of the handling etc. for when personal information is handled by our company.

●Purposes of use of personal information

   All customers’ personal information kept on file by our company is used for the following purposes. Our company will not use customers’ personal information beyond the scope necessary for the fulfillment of these purposes of use without acquiring the customer’s consent.

• In order to offer an appropriate service regarding our company’s business activities (which include accommodation, eating and drinking, marriages, and the sale of goods), such as reservations and inquiries from customers, as well as the provision of services of all types.
• In order to provide information from our company via direct(-mail) marketing, email, telephone etc. that introduces our company, Orix Group companies and other companies, as well as goods and services of all types pertaining to those companies.
• In order to use in marketing analysis to provide customers with better goods and services, and ensure greater customer satisfaction.
• In order to carry out various kinds of administration necessary to the management of our company.
• For shared use with all Orix Group companies.

●Shared use of personal data

   As the Orix Group are working to meet the diverse needs of our customers through the united efforts of the group and under consolidated management, the use of customers’ personal data kept on file by our company may be shared by our company and Orix Group companies in the following ways.

• Shared users
  Orix Group companies
  　(Based on the law etc., companies subject to the consolidated accounting or equity method of the ORIX Corporation For the main group companies, please refer to the separately listed “Corporate Network”.)
  ※ Individual relevant companies are subject to change.
• Shared user’s purposes
  Personal information is used by shared users within the scope of the following purposes of use.
  • (1) In order to carry out various kinds of administration necessary to the management of our company and Orix Group companies, such as determining the status of credits and assets, and risk.
  • (2) In order to carry out marketing analysis and development on goods and services to provide customers with better goods and services, and ensure greater customer satisfaction.
  • (3) In order to introduce goods and services handled by Orix Group companies.
• Personal data items for shared use
  Items necessary for the ‘purposes of use of personal information’ outlined above, including names, addresses, dates of birth, telephone numbers and transaction information.
• Personnel responsible for the management of personal data
  
  *BlueWave Corporation World Trade Center Building, 2-4-1 Hamamatsu-cho, Minato-ku, Tokyo 105-6135
  *Kannabe Resort Development Corporation (BLUE RIDGE HOTEL) 55 Kurisuno, Hidaka-cho, Toyooka City, Hyogo 669-5372

●Provision of personal data to third parties

• Our company may provide personal information to third parties without the consent of the customer under the following circumstances.
  • (1) Where it is stipulated by the law.
  • (2) Where it is necessary for the protection of a person’s life, health, or assets, and it is difficult to obtain the customer’s consent.
  • (3) Where it is particularly necessary for the improvement of public health or the promotion of the healthy development of children, and it is difficult to obtain the customer’s consent.
  • (4) Where it is necessary to cooperate with a government agency, local authorities, or an entity or individual appointed by such bodies in the enforcement of duties stipulated by the law, and there is a possibility that obtaining the consent of the customer will constitute an impediment to the enforcement of the said duties.
• Means and methods of providing information to third parties
  • (1) External recording media such as documents, USB memory sticks, CD-ROMs etc.
  • (2) Telephone
  • (3) Email, internet, fax

●Acquisition of personal information

   Personal information will be collected in a legal and fair manner, through (1) direct methods of collecting personal information from customers within the scope of the purposes of use clearly stated on the homepage or in documents of our company, and (2) indirect methods in which information collected legally by group companies, business partners, subcontractors etc. is provided by such entities or individuals within the scope of the law.

● Legal compliance

   In order to protect personal information and ensure its security, our company ensures that all of its executives understand the laws and standards concerning the handling of personal information, are aware of the necessity of compliance, and thoroughly comply with the said laws and standards.

●Continuous improvement of the compliance program

   Our company has created a compliance program concerning personal information, which is regularly reviewed with the aim of achieving continuous improvement.

●Protection and management of personal data

   Our company has stipulated internal regulations, etc. and under the supervision of designated personnel in charge of compliance in each department, appropriately manages customer’s personal data and gives the utmost care to prevent information being leaked to outside parties. In addition, counter-measures of an appropriate and reasonable standard are in force to safeguard against dangers such as unauthorized access by outside parties, loss, damage and tampering.

●Provision of personal data due to outsourcing

   In order to provide a better service, our company may outsource some operations to an external subcontractor. At such times, personal data may be provided to the external subcontractor. In selecting the subcontractor, our company has stipulated standards that determine whether or not the management of personal data, maintenance of confidentiality, restriction of further outsourcing, and prevention of leakages of customers’ personal data, etc. is appropriately handled by the subcontractor. Subcontractors are subject to a careful evaluation based on these standards, which provides the basis for their selection and management.

●Disclosure, revision and deletion of personal data on file

   Customers may request our company to disclose to them personal data related to them kept on file. Our company will respond without delay if it receives a request from a customer to disclose personal information related to them kept on file. Should there be a mistake in the personal data on file that was provided to our company, the customer may request our company to revise or delete the relevant personal data on file. If our company receives a request from a customer to revise or delete personal data on file related to them, an investigation will be carried out without delay, and if it is judged that there is cause for revision or deletion, such revision or deletion will be carried out without delay. The mailing of direct marketing etc. will also be terminated at the request of the customer. Please direct either request to the inquiry desk below. When customers make an inquiry concerning personal data on file related to them, they will be asked to carry out an identity confirmation and application procedure prescribed by our company. Please be aware that customers may be asked to pay a handling fee. Your cooperation will be appreciated.

●Scope of application of Privacy Policy and links to other sites

   In order to provide our customers with useful information, links to other homepages are hosted on our company’s homepage. However, our company can not accept responsibility for the protection of privacy on other homepages. Please check the privacy policies on each of the homepages linked to this site.

●Inquiry desk

   BlueWave Corporation:
*Opening hours: 9:00 – 17:00 (excluding Saturdays, Sundays, national holidays, and the New Year holiday)
TEL: +81-3-3435-3211

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